Account Withdrawal Guide

Withdraw funds from a fiat account to an external bank account or USDT wallet. The merchant backend uses a two-step flow: fill in the details and confirm the fee/rate, then review and submit.

Overview

Withdrawals let you:

• Send funds from a fiat account to an external bank account
• Send funds to a USDT wallet (TRC20)
• Confirm the fee or exchange rate before submitting

Prerequisites

Before withdrawing, ensure you have:

• An active merchant account with sufficient available balance
• A valid destination bank account or USDT wallet address
• Access to Finance Center → Account Balance

Withdrawal Process

Step 1: Open Account Balance

1. Sign in to the merchant backend.
2. Go to Finance Center → Account Balance (or use the Balance quick-access button on the Dashboard).
3. Under Fiat Accounts, select the account you want to withdraw from.
4. Click Withdraw.

Step 2: Enter Withdrawal Details (Fiat Withdraw)

On the Fiat Withdraw page, complete Step 1 — Fiat Withdraw:

1. Current Account — Confirm the source account and its available balance.
2. Withdraw Account — Choose a destination tab: Bank Account or USDT Account.
3. Fill in the fields, then click Confirm to validate the fee or exchange rate.
4. Add a Remark (required).
5. Click Next to continue to review.

Confirm before Next

Next stays disabled until you complete the form and click Confirm. The fee shown is for reference only; the actual fee is subject to final settlement.

Bank Account

• Bank — Select the receiving bank.
• Account Number — Enter the destination account number.
• Receiver Name — Enter the account holder name (max 36 characters).
• Amount — Enter the amount in the account currency (up to the available balance).
• Fee — Shown for reference after Confirm.

USDT Account

• Network — Select the network (e.g. USDT_TRC20).
• Wallet Address — Enter the destination USDT address.
• Amount — Enter the amount in the account currency. The Rate and resulting USDT amount are shown after Confirm.

USDT rate

If you see "Current rate is not real-time. Please ask the administrator to update the rate", contact customer service to refresh the rate before confirming.

Step 3: Review and Submit (Fiat Reconfirm)

After clicking Next, the page moves to Step 2 — Fiat Reconfirm:

1. Review the destination account, amount, fee/rate, and remark.
2. Submit the withdrawal order.
3. Track the order status until the funds reach the destination account.

Important Notes

Amount and balance

• The withdrawal amount cannot exceed the account's available balance.
• The displayed fee is a reference; the final fee is determined at settlement.

Destination details

• Double-check the bank account number / USDT address before submitting.
• For USDT, make sure the network matches the destination wallet.

Processing time

• Order confirmation depends on review and the receiving channel.
• Status may not update immediately — refresh Account Balance or Transaction History if needed.

Troubleshooting

Issue	What to do
Insufficient balance	Ensure the amount is within the available balance
Next button disabled	Complete the form and click Confirm first
Rate not real-time (USDT)	Contact customer service to update the exchange rate
Wrong destination	Verify the bank account number / USDT address and network
Order not processed	Check the order status and contact support

Error Messages

{
  "code": "INSUFFICIENT_BALANCE",
  "message": "Insufficient balance for withdrawal",
  "data": null
}

{
  "code": "RATE_OUTDATED",
  "message": "Current rate is not real-time. Please contact support.",
  "data": null
}

Support

• Documentation: API references and guides on this site
• Customer Service: Rate updates and withdrawal confirmation issues
• Technical Support: Platform access and integration help